To change your membership information, such as your email address, please click the "Change membership information" button on the account screen .
This change has also been made to the official app.
Please install the app, log in, and make the changes in your membership information on My Page.

If you see the message "Your member ID or password is incorrect," this means that you have entered your email address or password incorrectly, or the email address you entered is not registered.
*When registering as a new member, if you have used capital letters in your email address or password, please enter them correctly in capital letters.
If you have forgotten your password, please reset it.

If you see the message "Please check your email address and password," it is possible that you have entered your email address or password incorrectly.
*When registering as a new member, if you have used capital letters in your email address or password, please enter them correctly in capital letters.
Please copy the password provided in the email and paste it into the password field to try logging in.

If you do not receive an email, it may be due to a delay in email delivery, an incorrect email address (including a change of email address), or a domain rejection setting.
If you have changed your email address, please log in and register your new address under "Change Email Address" in "My Page."
*If you have anti-spam measures in place, please unblock the domain support@keboz.jp .
(If you do not cancel your subscription, you may not be able to receive any communications from the kebozshop online store.)
Please check your mobile phone service contract for instructions on how to unblock domains.

If your points are not reflected, it may be because of the following:

1. You placed an order without logging in
2. You purchased the item using an account other than the one you normally use.

We apologize for the inconvenience, but we would appreciate it if you could please check to make sure that your order history is correctly reflected in your account.
If the above does not apply to you, please contact us at support@keboz.jp or the KEBOZ official LINE Q&A.

Click here to add us as a friend on the official LINE account

Due to some communication issue, messages may not be received or may be delayed.
Please check your purchase history. If it is reflected in your purchase history, your order has been completed.
If you have not received your order confirmation email, it may be due to the following:

1. There was an error in the email address entered when ordering or registering as a member.
2. The email was marked as spam or blocked.

We apologize for the inconvenience, but we would appreciate it if you could confirm the above.

You can also check your order history via our official LINE account.
Add us as a friend here and link your membership to be able to check your order history and delivery status.

If the item is out of stock, you may not receive a shipping notification email even if an order completion email has been sent.
This may occur due to system issues, so if an item is out of stock, we will contact you and provide an exchange or refund.
We apologize for any inconvenience this may cause.
In addition, we usually ship products domestically within 4 business days from the date of order confirmation.
We apologize for the inconvenience, but for standard shipping, please allow 4 business days after purchase.
*Please check your purchase history for shipping and delivery status.
If you have not received your order confirmation email, it may be due to the following reasons:

1. There was an error in the email address entered when ordering or registering as a member.
2. The email was marked as spam or blocked.

We apologize for the inconvenience, but we would appreciate it if you could confirm the above.

You can also check your order history via our official LINE account.
Add us as a friend here and link your membership to be able to check your order history and delivery status.

Delivery delays may occur for some reason, so please contact the shipping company via your purchase history to inquire about the delivery status.
In addition, if the item is out of stock, you may not receive a shipping notification email even if an order completion email has been sent.
This may occur due to the system, so if the item is out of stock, we will contact you and provide a refund.
We apologize for any inconvenience this may cause.

We will send you a shipping notification email after your order has been shipped. Please contact the shipping company using the shipping notification email and request any changes to the shipping address and date.

Once an order has been confirmed, it is not possible to change the order details or payment method. Please be sure to check before confirming your order.

If you use Paidy Deferred Payment, you will receive a billing notification email and SMS between the 1st and 3rd of the month following your purchase. Please follow the instructions to make payment as soon as you receive the email.
If you have any further questions, please contact Paidy Corporation's inquiry desk.
Paidy Customer Support: https://cs-support.paidy.com/support/home

We will accept exchanges for your convenience within 7 days of receiving the product.
*We do not accept returns* Customers will be responsible for shipping costs when returning products.
*We will refund your money as soon as we receive the returned item and check the contents (excluding shipping costs).
*You will need to purchase the size you want separately. Please note that we cannot accommodate your request if the size is out of stock.
*Collaboration items, limited items, and other specific products may not be available for exchange.

*Please check the product name, color, size and quantity once again before confirming your order.
*Please note that due to the shooting conditions, the color may differ slightly from the actual product.

Please note that if you cancel or return an order intentionally, we may restrict your ability to purchase from you in the future.

We take the utmost care in managing and shipping our products, but if the delivered product is defective or different from the product ordered, we will exchange it for the same product.
In that case, please contact us at support@keboz.jp or the official LINE Q&A.

Add friends on the official LINE here

*We do not accept exchanges in the following cases:
a) If you do not contact us within 7 days after the product arrives
b) If any part of the product is lost due to reasons of the customer
c) If the product is damaged or soiled due to reasons of the customer
d) If you have used the product even once
e) Any other reason that we determine that we cannot accept the exchange.

If the delivered product is defective or different from the product ordered, we will exchange it for the same product.
*If the same product is out of stock, we will exchange it for a product of the same price range or provide a refund.
In such cases, please contact us at support@keboz.jp or our official LINE Q&A section, attaching a photo of any scratches or stains on the product.

Add friends on the official LINE here

*We do not accept exchanges in the following cases:
a) If you do not contact us within 7 days after the product arrives
b) If any part of the product is lost due to reasons of the customer
c) If the product is damaged or soiled due to reasons of the customer
d) If you have used the product even once
e) Any other reason that we determine that we cannot accept the exchange.

Regarding the size of the product, we would appreciate it if you would refer to the STAFF STYLING on our online site and the size chart on the product page before purchasing.

Please check Instagram for information regarding resale.
Please note that we cannot answer any inquiries regarding timing or items.

We will respond to your inquiry regarding stock availability, but please note that we cannot provide specific quantities.
Please note that we may not be able to reserve items for you as they may be sold out depending on stock when you visit the store.